Digital Delivery Policy

Version 2026-10-07 · effective October 7, 2026

What you receive

Nothing is shipped. After payment you receive by email:

• a QR code to scan,
• a one-tap installation link for iPhone and Android,
• the manual installation details (SM-DP+ address and activation code),
• a private link to your order page, where you can see the same details and your data usage.

When you receive it

Usually within a minute of payment. In rare cases the network needs a few minutes more; we send the email as soon as the eSIM is ready. If you have not received anything after 15 minutes, check your spam folder and then contact us at support@ecoesim.net.

If we cannot deliver within 24 hours, we cancel the order automatically and tell you by email: the reservation on your card is released, or the amount already charged is refunded in full.

Immediate delivery and the right of withdrawal

Because the eSIM is delivered immediately, you are asked at checkout to agree that delivery starts right away and to confirm that you lose your right of withdrawal once the eSIM is delivered. Your order confirmation email repeats this consent. Our refund policy still applies.

Keep your activation code private

The activation code works like a key: anyone who has it can install your eSIM once. Do not share it. We will never ask you to send it to us.

Install before you travel

We recommend installing the eSIM at home over Wi-Fi. Your plan only starts when your phone first connects at your destination. Do not delete the eSIM after installation: in most cases it cannot be installed again.