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Terms and Conditions

Version 2026-10-07 · effective October 7, 2026

1. Who we are

These terms apply to purchases on https://ecoesim.net ("ecoesim", "we"). The seller is Halstrem Tech SRL, registered office Str. Pitar Moș nr. 27, et. 5, Sector 1, București, Romania, Trade Register no. J40/171/2023, tax identification code (CUI) 47407168.

You can reach us at support@ecoesim.net or +40 774 653 924.

2. What we sell

We sell prepaid mobile data plans for travel, delivered as an eSIM profile ("eSIM"). Before you buy, each plan shows its data amount (or, for unlimited plans, the daily full-speed allowance), validity, coverage and price.

The eSIM is for mobile data only. It has no phone number for calls or SMS. Your own SIM card and number keep working next to it.

The mobile network service at your destination is provided by partner mobile networks. We sell the plan, deliver the eSIM and provide customer support.

3. Your phone must support eSIM

You need a phone that supports eSIM and is not locked to a mobile operator. Please check this before you buy. If your phone turns out not to be compatible and the eSIM has not been installed, our refund policy applies.

4. Prices and payment

  • Prices are in euro (EUR) and are final prices. Whether VAT is included is shown next to the price and depends on the country you select.
  • We show no crossed-out "original" prices and no countdown offers.
  • A discount code from a partner organisation can be entered at checkout. One code per order; codes have no cash value, may be limited in time or number of uses, and the discount may be lower on some plans (shown before you pay). If an order is refunded, we refund the amount you actually paid.
  • You pay by card, Apple Pay or Google Pay. Payments are processed by Stripe; we never see or store your full card details.
  • The amount is first reserved on your card. It is charged after our checks, when we order your eSIM from our network partner. If we cannot deliver the eSIM, the reservation is released; if the amount was already charged, we refund it in full.

5. Contract and delivery

The contract is concluded when you complete the payment and we accept your order. We deliver the eSIM by email and on your private order page, normally within a few minutes of payment. The details of delivery are in our digital delivery policy.

If we cannot deliver your eSIM within 24 hours, we cancel the order automatically and tell you by email: the reservation on your card is released, or the amount already charged is refunded in full. You may also cancel an undelivered order yourself at any time by writing to us.

6. When your plan starts and ends

The validity period starts when your phone first connects to a supported network at your destination, not at purchase. Installing the eSIM at home does not use any days. The plan ends when the validity period is over or the data is used up, whichever comes first.

On unlimited plans, the speed is reduced for the rest of the day once the daily full-speed allowance is used.

Mobile coverage and speed depend on the local network, your location and your phone. We cannot guarantee coverage in every place.

7. Right of withdrawal

As a consumer in the EU you normally have 14 days to withdraw from an online purchase. An eSIM is digital content that we deliver immediately at your express request. At checkout you therefore confirm that delivery may start right away and that you lose your right of withdrawal once the eSIM has been delivered.

This does not affect our voluntary refund policy or your legal rights if the service does not work as described.

8. Acceptable use

  • The plan is for your personal use while travelling. Reselling eSIMs bought on ecoesim is not allowed.
  • Do not use the service for unlawful purposes, to send spam, or in devices that are not phones, tablets or laptops (for example IoT or M2M devices).
  • We may suspend an eSIM in case of fraud, a payment dispute or serious misuse. We will tell you why.

9. Internet location

Some plans route your data through a server in another country. Websites and apps may then see that country as your location. Where this applies, we show it on the destination page before you buy.

10. Top-ups

Top-ups (more data for an eSIM you already have) are not offered yet. When they become available, they will follow these terms and be valid only for the eSIM they were bought for.

11. Our responsibility

We are responsible for delivering the plan you bought as described. We are not responsible for problems caused by your phone, its settings or a carrier lock, for use outside the stated coverage, or for the eSIM being deleted from your phone.

Nothing in these terms limits your rights as a consumer under the law.

12. Complaints and disputes

Please contact us first at support@ecoesim.net; we reply within 2 business days and resolve complaints within 30 days at the latest.

You may also contact the Romanian National Authority for Consumer Protection (ANPC) or use its alternative dispute resolution service (SAL), or go to court.

13. Applicable law

These terms are governed by Romanian law. If you are a consumer, you also keep the protection of the mandatory consumer laws of the country where you live.

14. Changes

We may update these terms. The version you accepted when you placed an order continues to apply to that order.